The West End Hotel
35 Palmerston Place
Edinburgh EH12 5AU
Tel: 0131 225 3656
Fax: 0131 225 4393
Terms and Conditions
Due to the high demand for accommodation in Edinburgh over the New Year celebrations, guests will be asked to settle 50% of their total accommodation amount, which is non refundable, one month prior to arrival when booked into the hotel on the following dates:
29 December – 2 January (Inclusive)
If cancelling any bookings for these dates we require no less than 2 weeks notice for there to be no further charges made to your credit card. Cancelling within 2 weeks of your arrival date will see the total remaining balance of your bill charged to the credit card details provided to us with your booking.
Please take note of our terms and conditions below:
You must give 2 days notification when cancelling a booking to prevent any penalty fees being charged to your credit card. If you have booked with an agent online or in person, any deposit made to them is non-refundable. Cancelling a booking within 2 days of the arrival date or failure to arrive at the hotel on your booked day of arrival will see the equivalent of one nights room rate charged to the credit card details provided to us with the booking and your booking will be cancelled for any further nights you have booked.
Any guests arriving after 11pm Sunday to Thursday and after Midnight Friday and Saturday will be required to pay a £5 late arrival fee to the member of night staff. Please note this is a one off fee of £5 and not £5 per person.
Please note that if you are a group of 8 or more people you will be asked to pay the remaining balance as a group (not individually) and leave a £25.00 security bond per person on arrival. This bond will be returned on departure once the room/s have been checked by a staff member. Please note that you should allow time for your room to be checked on departure as this can take up to 15 minutes, if you fail to leave time for your room/s to be inspected bonds will not be returned. If we require any damages to be inspected by the owner, bonds will be kept and returned to you at a later date once a price has been determined for the damage. Disturbing other residents will also result in a penalty charge, the amount will be determined on a case by case basis. Upon arrival at the hotel your group will be asked to read through an introduction letter which lists damages and penalty charges as a guide only, the hotel reserves the right to change these at any time without warning.
- Pillows (Stained or stolen) £10.00
- Bedding (Stained, Torn or Stolen) £25.00
- Mattresses (Stains) £50.00
- Bunk Bed Frames (Dents and Marks) Up to £100.00
- Carpet (Stains or Cigarette Burns) Up to £100.00
- Walls (Holes or Marks) Up to £50.00
- Art Work (Marks or Tears) Up to £150.00
- Blinds (Marks, Stains or Broken) Up to £100.00
- Fire Extinguishers (Damaged or Misused) £75.00
- Signs of people smoking in the rooms/dorms will see everyone in the group lose their £25.00 deposit.